Client Service Manager
|Title:||Client Service Manager|
Client Service Manager
We’re seeking a highly motivated, customer-focused mind to be a Client Service Manager on our Sales
and Client Service team.The position will collaborate with clients and internal teams to build, launch,
optimize and report on campaigns.
- Managing specific customer accounts to ensure proper campaign execution of strategies, objectives, goals and targeted revenue generation
- Working collaboratively with Clients, Sales, Product, Creative and Engineering teams to ensure all campaigns are built to meet clients KPIs and objectives
- Facilitate and monitor production timelines and creative materials from agencies and/or advertisers to ensure creative milestones are met
- Lead campaign fulfillment process from initial launch and weekly updates all the way through conclusion, analysis
- Work closely to monitor, adjust and optimize campaign pacing and performance to ensure success and effective ROI
- Handle all reporting, analysis and benchmarking of campaigns providing detailed weekly client updates and comprehensive post campaign wrap ups
- Execute and maintain monthly billing process
- Ensure client happiness and success while contributing towards quarterly and yearly sales goals
- Outstanding verbal and written communication skills
- Exceptional ability to manage client relationships, develop and execute interactive campaigns, motivate team members and problem solve.
- Extraordinary attention to detail, time management, and organization skills.
- Demonstrate passion for analysis of numbers and data
- Ability to thrive, adjust, and handle large numbers of requests in a constantly changing environment
- Strong understanding and passion for the digital advertising industry
- 2+ years proven experience in account management, campaign management and/or agency industry
- Positive entrepreneurial outlook with a track record of client campaign growth and success
- Proficiency in Microsoft Office Suite
- BA/BS in related field
Breaktime Media focuses on the 180-second pauses we take throughout our day. We do this by
harnessing a 360-degree technology platform to deliver rich and engaging content to an audience of 25
million shoppers across mobile, tablet and desktop. Consumers choose to interact with bite-sized content
enabling them to learn, have fun, engage and be rewarded with both organic and branded digital
experiences across various distribution channels. A 100% performance based campaign with Breaktime
can activate a combination of 25+ KPIs including everything from brand awareness and intent measures
to proof of product purchase in-store.