Community Experience Specialist
Summary
Title:Community Experience Specialist
ID:1077
Department:Dailybreak
Description

Community Experience Specialist

 

As our Community Experience Specialist, you will be responsible for maintaining and building the relationship with Dailybreak.com’s user base. Your mission will be to drive growth, engagement and retention while also being the internal advocate for our community. If you are an articulate, convincing and empathic communicator with a passion for building online communities we’d love to hear from you!

 

Essential Job Functions:

  • Increase growth and engagement of Dailybreak.com by driving customer messaging across all avenues of communication including social media, email and customer service
    • Act as the main customer support contact and answer support cases via third party platform
    • Community management of Facebook, Twitter, Instagram and LinkedIn (monitor comments and reply to customer questions)
    • Give a voice to key concerns and successes from our consumers by sharing product feedback with internal stakeholders
    • Create weekly newsletters, paid surveys and strategies on third party email platform to support paid campaigns.
    • Compile email data analytics and develop tactics to increase open and click-through rates
    • Create and manage sweepstakes prizing each month using the internal content management system
    • Handle billing and credit card reconciliation for prizing and customer relationship management tools used
    • Assist with large-scale branded campaigns:
      • Email reminder creation on a third-party email platform
      • Heavy customer support (email and phone)

         

Position Requirements
 
Education: BA or BS from an accredited university (a focus on Business, Marketing and/or Communication is preferred)

 

Required Experience:

  • 2+ years of experience in marketing/community management, or sales
  • Strong writing skills and basic knowledge of analytics
  • Experience with a customer messaging platform (i.e. - Desk, Intercom) and social media platforms
  • Have successfully grown a live platform community in terms of size and standard engagement metrics
  • Experience with Intercom and Desk a plus
  • Experience with Google Analytics a plus

 


About Breaktime Media

Breaktime Media focuses on the 180-second pauses we take throughout our day. We do this by harnessing a state-of-the-art interactive content delivery platform to serve rich and engaging content to an audience across mobile, tablet and desktop. Consumers choose to interact with bite-sized content enabling them to learn, have fun, engage and be rewarded with both organic and branded digital experiences across various distribution channels. Check us out at www.dailybreak.com and www.eldailybreak.com.

For more information on Breaktime Media, please visit www.breaktimemediacom, www.dailybreak.com and eldailybreak.com, follow us on Twitter and Instagram (@Breaktimemedia)

Breaktime Media is unable to sponsor visas at this time.

*To protect the interests of all parties, Breaktime Media will not accept unsolicited resumes from any source other than directly from a candidate. Breaktime Media will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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